Returns & Exchanges
At Gamzulé, each piece is made with care and attention. To help you choose the right piece, we recommend reviewing the product description, measurements, and size guide before placing your order.
If you have any questions about sizing or a specific piece before ordering, please contact us at contact@gamzu-le.com.

Made to Order
Gamzulé works on a made-to-order basis. Each piece is individually made after your order is placed, allowing us to give every piece the attention and care it requires.
Production time is up to 7 business days before your order is ready for shipment.
As production begins specifically for your order, we recommend reviewing the product details, measurements, and size guide carefully before purchasing.
Our standard return and exchange policy applies to eligible made-to-order pieces.

Return Window
Return requests must be submitted within 14 days of receiving your order.
Once your return request has been approved, the item must be shipped back within 7 days.
Return Eligibility
To be eligible for a return or exchange, your item must be:

Unworn and unused.
Returned in its original condition.
Returned with all original tags attached.
Returned in its original packaging where reasonably possible.
Free from perfume, deodorant, makeup, stains, smoke, pet hair, or any other signs of wear, use, or damage.

Items that do not meet these conditions will not be eligible for a return or exchange.
Customers are responsible for return shipping costs.

Inspection
Every returned piece is inspected upon arrival.
If an item shows signs of wear, use, washing, alterations, damage, or is returned without its original tags attached, Gamzulé reserves the right to refuse the return or exchange and return the item to the customer.
Any item returned in a condition different from the condition in which it was originally sent may be refused.
This allows us to ensure that every Gamzulé piece reaches its customer in new and perfect condition.

Exchanges
If you would like to exchange your item for a different size or another available piece, please contact us at contact@gamzu-le.com before returning your order.
Exchanges are subject to availability.
Customers are responsible for all shipping costs associated with an exchange, including returning the original item and shipping the replacement item.
An exchange will be processed only after the original item has been received, inspected, and approved according to our Return Eligibility Policy.
Only one exchange is permitted per order.

Refunds
Once your return has been received, inspected, and approved, your refund will be processed to your original payment method within 10 business days.
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law or the item received was faulty or incorrect.
Non-Returnable Items
The following items cannot be returned or exchanged: